Your account number and customer number are on your billing statement. All commercial and residential sanitation customers will receive a mailed bill in October with their new numbers.
Yes. You will continue to receive a mailed paper bill unless you sign up for paperless billing.
No, only customers who want online access to their accounts and bills will need to enroll. Customers who prefer mailed bills and to make payments by mail do not need to enroll. It is encouraged that customers enroll to get access to other online account features and information about their account.
Yes, payments by cash, check, money order, credit card or debit card are still accepted in-person at City Hall.
Yes, the new Utility Billing system has added an Interactive Voice Response (IVR) to get account balances and make payments by telephone safely and securely. In addition to payments by debit or credit card, the online Utility Billing site and IVR also accept payments by e-check using the customer’s bank account information.
Customers will need information from their billing statement. All customers will receive their first billing statement in October 2026 by mail. The bill will include the customer number and account number, both are needed. Customers will also need to apply an email address to their account and have access to that email to receive an authentication code when signing in.
No, because the City is using a new payment service, all customers who wish to schedule Auto Payment will need to re-enroll in that service.
Yes, use the Quick-Pay feature on the new Utility Billing system will allow customers to submit a one-time payment online. Payment by the new Interactive Voice Response (IVR) feature will also allow customers one-time payment options over a secure and safe telephone number.
No, the same previously used billing cycles and due dates will apply for commercial and residential customers.
A kiosk terminal is currently provided at our City Hall lobby for customers to use and assistance will be provided by staff if needed. City Staff cannot register a customer over the phone. City staff will be providing a series of pop-up events throughout the next 3 months. Look for more information on the City’s Sanitation Billing webpage for announcements of those events, dates and locations.