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Terms and conditions

Privacy Policy

We respect your right to privacy. This policy summarizes what personally identifiable information we may collect and how we might use that information. It also describes other important topics relating to your privacy. We reserve the right to modify this privacy policy at any time and will promptly reflect any such modifications on these Web pages.

Information Collection

We will only collect personally identifiable information (for example, name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our Web site or e-mail correspondence. We will also collect general information (for example, the browser used, files requested, and the domain name and country from which you request information) in order to improve our Web site and better meet your needs.

Use of Information

Before we collect any personally identifiable information, we will provide an explanation of the possible use of your data. The information you supply will be used by us to respond to your inquiries or to supply you with requested information about us. It may be necessary to release your personally identifiable information if required by law or if pertinent to judicial or governmental investigations. If you have submitted personal information to us electronically and would like it removed or modified, please contact us. We will use reasonable efforts to comply with your request.

Links

This Web site contains links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.

Security

We guard your online transactions. Transmission of your payment information over the Internet is safest when your Web browser can make an encrypted connection. For your protection, we will only process your order if you can make such a connection. If you have trouble with the encrypted connection—because your computer, Web browser, or Internet connection cannot support SSL (Secure Socket Layer)—please contact us to complete your order.

Online Refund Policy

If your purchase from us was charged to your credit card or paid by check in error or without your permission, we will honor your request to cancel the original transaction and refund your payment in full, provided the request is made within ninety days of the original transaction and, in the case of merchandise, the merchandise is returned. If your original payment was made by credit card, the ninety-day period begins on the transaction processing date. If payment was made by check, the ninety-day period begins on the date the check was written. We reserve the right to revise this policy at any time.

Available services

Accepted payment methods

Visa
Mastercard
AmericanExpress
eCheck

Welcome

Welcome to our new online payments website. You may now pay your City sanitation bill online, in-person, by mail, or by phone. 

Please note that your account number has changed. You will need to update your payment information for online and recurring auto payments. 

Frequently asked questions

Welcome

Welcome to our new online payments website. You may now pay your City sanitation bill online, in-person, by mail, or by phone. 

Please note that your account number has changed. You will need to update your payment information for online and recurring auto payments.